Responsible Gaming

Our Commitment

Apex Lottery Canada is committed to promoting responsible gaming in accordance with the regulations and standards established by Alberta Gaming, Liquor and Cannabis (AGLC). Player safety, transparency, and wellbeing are core principles of our operations. We actively support responsible gambling practices and provide tools and resources to help players maintain control over their gaming activities.

Warning Signs of Problem Gambling

Be aware of these potential signs of gambling problems:

• Spending more money or time on gambling than intended
• Chasing losses with increased bets
• Borrowing money or selling possessions to gamble
• Neglecting work, family, or personal responsibilities
• Lying about gambling activities
• Experiencing mood swings related to gambling outcomes

Self-Assessment Questions

Ask yourself these questions from the Canadian Problem Gambling Index:

• Have you bet more than you could afford to lose?
• Have you needed to gamble with larger amounts to get excitement?
• Have you tried unsuccessfully to control or stop gambling?
• Have you felt guilty about your gambling behavior?
• Has gambling caused financial problems for you or your household?
• Have you hidden gambling activities from family members?

Player Protection Tools

4.1 Deposit Limits

Set daily, weekly, or monthly deposit limits through your account settings. Changes to lower limits take effect immediately, while increases require 24-hour cooling-off period.

4.2 Time Limits

Implement session time limits to control gaming duration. Automatic alerts notify you when approaching your set time limit.

4.3 Self-Exclusion

Voluntary self-exclusion periods available:

• 6 months
• 1 year
• 3 years
• Permanent exclusion

4.4 Reality Checks

Regular pop-up notifications displaying session duration and spending.

Underage Gambling Prevention

Gambling in Alberta is restricted to individuals 18 years of age or older. To prevent underage access, we implement the following measures:

• Mandatory age declaration during registration
• Document verification for suspicious accounts
• Regular database checks against known underage individuals
• Employee training on age verification protocols

Support Resources in Alberta

Financial Management Tools

We encourage players to:

• Treat gambling as entertainment expense, not income source
• Set budget limits before starting gaming sessions
• Use pre-paid methods to control spending
• Regularly review account transaction history

Employee Training

All Apex Lottery Canada employees complete mandatory responsible gaming training certified by the British Columbia Lottery Corporation, including:

• Identification of problem gambling behaviors
• Intervention strategies and communication techniques
• Legal requirements under British Columbia gaming regulations
• Referral procedures to support services

Our Partnerships

We collaborate with:

• Alberta Gaming, Liquor and Cannabis
• Canadian Centre on Substance Use and Addiction
• National and provincial problem gambling support organizations